You have the right to withdraw from your purchase within 14 days of receiving your order.
Conditions:
Product must be unused
In original packaging
With proof of purchase
Refunds are issued after we receive and inspect the returned item.
Return shipping costs are paid by the customer unless the product is defective.
All products are covered by the EU legal guarantee of conformity (2 years).
If your product is defective or does not conform to the contract, you may request:
Repair
Replacement
Refund
This guarantee applies regardless of any return rights.
Normal wear and tear
Discoloration or darkening of stainless steel due to heat
Minor scratches or surface marks
Damage caused by misuse, overheating, or improper care
Please email: info@richiediamond.store
Include:
Order number or proof of purchase
Description of the issue
Clear photos or video
We will review your request and respond within 2 business days.
Approved refunds are issued to the original payment method.
